About Us
Elite Hardwood Flooring (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website and services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a contact form, request a quote, or otherwise interact with us.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Property address
- Project details
- Any information submitted through contact forms, quote requests, emails, or phone communications
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device information
- Operating system
- Referring website
- Pages visited
- Date and time of visits
- Website usage data
Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to improve website performance and user experience.
These technologies may help us:
- Understand visitor behavior
- Measure website traffic
- Improve website functionality
- Support advertising and marketing efforts
You can control cookie settings through your browser preferences.
2. How We Use Your Information
We may use collected information to:
- Respond to inquiries and quote requests
- Schedule consultations and services
- Communicate with customers
- Provide requested services
- Improve our website and customer experience
- Monitor website performance
- Prevent fraud and unauthorized activity
- Comply with legal obligations
- Send service-related communications
Where permitted by law, we may also send promotional communications about our services. You may opt out at any time.
3. How We Share Information
We do not sell personal information.
We may share information with:
Service Providers
Trusted third-party vendors who assist with:
- Website hosting
- Email communications
- Customer relationship management
- Analytics services
- Marketing services
- Payment processing
These providers are permitted to use information only as necessary to perform services on our behalf.
Legal Requirements
We may disclose information when required by law or when we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or security threats
- Protect the safety of customers or the public
Business Transfers
In the event of a merger, acquisition, sale, or transfer of business assets, customer information may be transferred as part of the transaction.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
5. Data Retention
We retain personal information only as long as reasonably necessary to:
- Provide services
- Maintain business records
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
When information is no longer needed, we may securely delete or anonymize it.
6. Third-Party Services
Our website may use third-party tools and services, including but not limited to:
- Website hosting providers
- Analytics providers (such as Google Analytics)
- Advertising platforms
- Email communication services
These third parties may collect information according to their own privacy policies.
We encourage users to review the privacy policies of any third-party services they interact with.
7. External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites. Users access third-party sites at their own risk.
8. California Privacy Rights
If you are a California resident, you may have rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), where applicable.
Subject to legal limitations, California residents may have the right to:
- Know what personal information is collected
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Limit certain uses of sensitive personal information
- Receive equal service regardless of exercising privacy rights
To exercise any applicable privacy rights, please contact us using the information provided below.
9. Do Not Track Signals
Some browsers offer a “Do Not Track” feature.
Because there is currently no universally accepted standard for responding to such signals, our website may not respond to Do Not Track requests.
10. Children’s Privacy
Our services are intended for adults and property owners.
We do not knowingly collect personal information from children under the age of 13. If we learn that information from a child has been collected, we will take reasonable steps to delete it.
11. Your Choices
You may:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where legally permitted
- Opt out of marketing communications
To make a request, contact us using the information below.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
13. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Elite Hardwood Flooring
Address: 17 Terners Drive, Sausalito, CA 94965
Phone: (415) 335-3344
Email: elitehardwoodca@gmail.com
Website: https://elitehardwoodca.com